Transformation is not just AI technology adoption — it is intelligent systems alignment.
Intelligent Systems Transformation Consultant
Designing AI-enabled systems that align people, operations, and technology at scale.
I transform fragmented workflows into intelligent, human-centered systems using research-driven strategy and AI-enabled operations.
UX Research | Service Design | Intelligent Workflow Transformation

For over a decade, I’ve led large-scale research and service design initiatives inside complex organizations — translating ambiguity into aligned systems and measurable operational change.
Today, I operate at the intersection of:
My background in high-stakes mental health systems and evolution as a UX researcher, experience strategist, and Fortune 500 consultant uniquely informs my approach to designing innovative and differentiated, user and market-value-aligned systems-level products and solutions. I’m open to all transformation strategist opportunities and have a special interest in healthcare and human systems transformation.

Jungian trained Marriage and Family therapist with 12+ years in UX research, CX strategy, and AI product design

AI-enabled, outcome-driven, UX/CX mixed methods and market research, cross-functionally collaborative design thinking workshops

Human Centered Design + AI Transformation Strategist; UX/CXR Service Design Consultant; Intelligent Workflow Architect

Enterprise Software, B2B/B2C, SaaS, AI/ML Business/Product Strategy, Operations and Service Design Solutions, Healthcare/Community Services
Human-Centered Research
- Data-informed mixed-method research design
- Quant + Qual synthesis
- Persona, Journey, & Ecosystem mapping
- Insight-to-execution frameworks
- AI-enabled Re ops optimization
Service Design & Transformation
- End-to-end workflow redesign
- Operational CX audits
- Cross-functional change enablement
- Intelligent systems architecture
- Strategic roadmap development
AI-Enabled Workflow Design
- Human-centered, AI-enabled automation pipelines
- Buy vs build evaluations
- Targeted agentic AI workflows
- No-code automation tools and systems (OpenAI, Make, n8n, Zapier)
- Governance & implementation mapping
Mental Health & Human Systems Expertise
- 15+ years community mental health
- Jungian-informed design lens
- Deliver trauma-informed, evidence-based therapy and services
- Design underserved community systems solutions
- Execute therapeutic health, growth, and wellness wilderness retreats
“I highly recommend Ramsay as both a leader and a teammate. She is one of the most reliable people I have ever worked with and someone I have consistently trusted to bring thoughtful leadership, strong follow-through, and a spirit of true partnership to every effort. Ramsey understands that leading people is not about status or control, but about fostering collaboration, encouraging innovative thinking, and helping teams build consensus in ways that lead to stronger decisions and better outcomes. She never keeps score, never lets the ball drop, and consistently shows up for her team with integrity and care. She has a strong grasp of UX methodologies and knows how to thoughtfully scale and apply them across both service design and UX work in ways that are strategic, practical, and impactful. Beyond her professional strengths, Ramsey is simply a lovely person and a delight to work with. She has an unassuming, kind presence that makes collaboration easier and more productive. She brings warmth, humility, and steadiness to her work, which not only strengthens teams but also makes the experience of working with her genuinely enjoyable. I would highly recommend Ramsey for leadership roles, team-based environments, and independent freelance or consulting projects. She is the kind of person who elevates both the work and the people around her.”
Trusted by the world's most innovative teams

Let's Work Together
I'm available for consulting engagements, research partnerships, and advisory work. If you're tackling complex user problems or building AI products that need to earn trust, I'd love to hear from you.

